OF the different type of customers there are at least two: cheap charley's and people who want great results. I agree the need for wall repair is critical to the end results. Most critical is for the customer to be told ahead that the walls are going to need exactly what is needed. This means the contractor must look, touch, examine the walls for defects and needed work. I've been a building manager for 40 years and seen a few paint jobs. Typically a contractor does a lot of talking about how expert he is, but the guys who walk through with note pads, iPads, examine, measure, point things out, explain and recommend are the ones I will deal with. It confirms if they know what the business. Nobody likes the workers to show up and when you talk about the job they're going to do they know nothing but they we were told to be here. Their boss who bid the job doesn't supervise - a big no no around here. Nobody likes surprises or worse, at the end of a job that's not right getting a bunch of little kid excuses. Contractors that do not like the customer to be around looking at the progress don't get the job.
If you want a quick caulking job, then Scott's Painting & Staining Inc. is not the contractor for you. We can also offer a highly flexible polyurethane sealant such as OSI Quad sealant, during new carpentry or siding installations. Notice how the 4x8 Hardboard siding is caulked around all edges, in Figure 4, with the exception of the bottom edge to prevent moisture from becoming trapped behind the panel.

Some previous customers may blame the contractor for problems that resulted from adverse weather conditions — something no one could control. Negative feedback can be important to consider, and repeated horror stories are a sign to stay away, but some complaints must be taken with a grain of salt. This is especially true if you visit online guides like Yelp, where disgruntled customers can anonymously rip a company to shreds, with or without cause.

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All-acrylic binder. The binder is what holds the pigments, mildewcides and other solids that form the actual paint film. Look for latex paint with an all-acrylic binder, which is inherently more weather resistant than vinyl or vinyl-acrylic. Many paint companies use a modified acrylic for their interior lines and all-acrylic for premium exterior paints made to endure the elements. For example, Glidden's Spred Satin is an interior with a modified acrylic, while its Spred Dura Satin is an exterior paint with an all acrylic binder. If you don't see "100% Acrylic" or "All Acrylic" in bold on the front of the can, check ingredients for "acrylic polymer." Also be sure you pick the right paint for the surface you're covering. Most water-based exterior paints can be used on wood and hardboard siding and trim. They're also fine for vinyl and aluminum siding, and most masonry. On stucco prone to cracking, use an elastomeric paint. It's more flexible than standard coatings and leaves a durable film that's twice as thick (about 5 mil). An example is the stucco paint from Valspar, which bridges hairline cracks to keep out water. You can also buy paint tailored to conditions in specific regions of the country. Dutch Boy's ClimateGuard line was the first of these paints from a major manufacturer. For example, its Southeast formulation has extra mildewcides for a humid climate, while Northwest paint is higher in solids to resist months of rainfall.
Not only do I agree with what you are saying; but, I will not use Angie's List for referrals again. Their "A" rated painter did some of the exact things they are now warning against; however, they are still rated "A". I sent in a review and it took eight weeks to post it. They allowed the contractor to lie about what happened as a response. I had proof and photos. Angie's List is a scam; instead ask neighbors and friends for referrals!
When you choose Tony’s Painting for your painting needs, we guarantee your 100% satisfaction. Our company will not call a job well done without your approval! Our customers in and around San Jose, Los Gatos and Santa Clara, CA always come first and are treated with utmost respect. That’s why our slogan says “Customer Service at its best!” Expect our painter to arrive at your house on time, every time, and ready to begin work! We will always arrive on time, in a clearly marked vehicle.
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